Human Resources Outsourcing Case Study

Expert Guidance

Business Type: Restoration Company
Location: Denver
Employees: 16
Client Since: 2000

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PROFILE
When the unthinkable occurs, this Colorado restoration company responds nationally to clean up the after effects from emergency situations such as fire, floods and biological/hazmat removal.

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PROBLEM
Called to duty when disaster strikes, be it local or across the nation, the team must respond at a moments notice.  With a schedule like this, it is very difficult to manage office hours to ensure that details such as compliance, new hire procedures, terminations and benefits are handled correctly.  Our client needed someone to make sure everything was taken care of when they were on the road.  They evaluated hiring an HR Manager but realized a generalist would not be able to provide expertise in all areas.  They needed more.  So, they turned to StaffScapes to provide the team of experts they required.  The decision came just in time.  Shortly after partnering with StaffScapes, an employee filed a wage and hour claim with the Department of Labor stating they were owed additional compensation for travel time and off-site working hours.

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SOLUTION
“StaffScapes provided an in-depth review of my practices and identified areas of potential risk.  They streamlined procedures and made it easy for me to trust my HR practices were compliant and correct while I was on the road.” indicated Rick, the owner of the company.  “They even helped me prepare for the Wage and Hour hearing.  Through advanced auditing, StaffScapes identified areas of potential concern which prevented any surprise once the hearing decision was made.”

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RESULT
Since StaffScapes represents several clients, they have developed relationships with hearing officers for such entities as The Department of Labor.  “Their reputation for following the rules and doing things right prevented me from being assessed penalties and interest for the Wage and Hour claim I experienced.” said Rick.  Today, this disaster company weathers the storms by having an efficiently run operation even when thousands of miles away.  Rick and his team are able to focus on rebuilding the lives of people everywhere who have been affected by emergencies or natural disasters.  The time Rick saves by not having to process payroll or research benefit options for his employees from a hotel room is just one aspect of his relationship with StaffScapes he finds beneficial.  He can call in payroll hours and no matter where he and his team are, they know their hard earned money is already available to them via options such as direct deposit.  Convenience, Expertise, Risk Management.  Keys to the successful partnership.